FAQ
FAQ
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What happens if there's an issue with anything I purchased from a private person?
What happens if there's an issue with anything I purchased from a private person?
A private seller's items must match the seller's description if you purchase them. These are your legal rights under the Sale of Goods Act of 1979, which also covers any verbal or written descriptions provided by the vendor.
You may be entitled to a complete refund from the vendor if the purchased goods don't match the seller's description, albeit this may require that you discovered the problem straight away and haven't utilized the products.
It could be assumed that you accepted the goods in their existing condition if you used the items and didn't discover the problem right away. You can now ask the seller to pay for any necessary repairs or to give you a refund for the difference between the price you paid and the actual value of the goods.
It will be your responsibility as the buyer to demonstrate that the items don't fit the seller's description, which could be challenging if your interactions with the vendor were mainly verbal, and you lack any tangible evidence of how the goods were described.
What happens if I purchase a counterfeit or fraudulent item?
What happens if I purchase a counterfeit or fraudulent item?
The Consumer Rights Act of 2015 allows you to claim that items you purchased from a trader are not what they were represented to be if you later learn they are fake or counterfeit.
Your short term right to reject allows you to return products to the dealer for a full refund if you do so within the first 30 days after purchasing them.
You can ask the dealer to replace the goods with genuine ones once the first 30 days have passed. If the trader is unable to comply with your request, you may be eligible for a full refund or, if it has been more than six months after the purchase, a partial return to reflect usage.
Within 14 days of returning the products to the dealer, you should receive a refund using the same payment method that you used to make the original purchase.
Selling fake items is illegal, and there may be safety issues with some products, such as cosmetics. If you think you may have bought a fake item, it is advisable to report the scam to your state consumer protection office.
What if I purchased something that was stolen?
What if I purchased something that was stolen?
If you buy something from a trader, it must be their property to sell (this is known as holding title to the items) or they must have the owner's consent to sell it on their behalf.
If you've bought something that you think the seller wasn't authorized to sell, or if the owner gave them permission to do so, and you know who the real owner is, you should try to return the item to the seller; if not, you should turn it in to the police.
If you’ve purchase goods and believe them to be stolen, then you should stop using them and hand them in to the police and obtain a crime reference number. if you fail to do this then you could be arrested for handling stolen goods.
Once you have done this you should contact the trader providing a crime reference number or other evidence to show that they are no longer in your possession and ask for a full refund.
How can I proceed if I feel I was tricked or forced into making a purchase?
How can I proceed if I feel I was tricked or forced into making a purchase?
If you believe that a seller intentionally misled you or applied excessive pressure to close the deal or persuade you to sign a contract, you might be entitled to compensation. It's crucial to keep in mind that you must present proof that the seller acted aggressively or deceptively.
Unwind
You may be eligible to return the items or terminate the contract and receive a full refund if you do so within the first 90 days of signing the agreement or purchasing the goods.
Discount
You can be eligible for a discount on the originally agreed-upon price once the first 90 days have elapsed. Only a judge may finally decide what level you would be entitled to; the amount of the discount will depend on how bad the trader's acts were as described below.
Minor 25% More than minor 50%
Serious 75% Very serious 100%
Damages
Any additional expenses incurred as a result of the seller's actions may also be refunded, and you may be required to provide proof of your losses.
I believe I have been duped. How should I proceed?
I believe I have been duped. How should I proceed?
Knowing that you could have fallen for a scam can be both unpleasant and scary.
Some con artists will keep in touch with you after you've made a payment to try to persuade you to make more. You should cut off any communication with the con artist as soon as you realize it is a hoax. Knowing that you could have fallen for a scam can be both unpleasant and scary.
If you used a credit card or debit card to make the purchase, you can inquire with the card company about a refund. There is no assurance that you would receive your money back if you paid with PayPal, but you can raise a dispute and ask whether they will claim the payment back.
It's crucial that you report any potential scams as soon as you can since doing so enables organizations like ours to collaborate with agencies like Trading Standards and the Police to inform the public about scammers and their tactics.
"The noise before defeat is tactic before strategy."
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